Other frequently asked questions

General

Order

Discount code

Gift voucher

Product range

General

Do you also have a physical store?

Unfortunately, we don't have a real life store where you can have a sniff around. Fortunately, you can enjoy a pleasant stay in our colorful webshop with all the beautiful children's stuff.

What can I find on the Little Zebra webshop?

As parents, we know that we only want the nicest, most beautiful and durable things in the house for our children. That is why at The Little Zebra we only select children's items of high quality with a beautiful design. A wide range that everyone can enjoy!

Can I have my order wrapped as a gift?

In the overview of your order you can choose which products you would like to see in beautiful gift packaging. Larger items such as a balance bike are unfortunately not packed.

What if I have received a wrong or damaged product?

Oh no, that is obviously not the intention. In that case, it is best to contact our customer service via the contact form (if you are registered on our site, a lot of information will be automatically filled in for you) or via e-mail welcome@littlezebra.com. Do not forget to mention your order number. We will then provide a solution as soon as possible.

Order

How can I place an order?

Ordering at The Little Zebra is child's play! First select your favorite products and add them to your shopping cart. Once you have finished shopping, click the "Checkout" button or the shopping cart at the top right. There you will get an overview of your chosen products. Choose "Proceed to checkout" and log in (if it's the first time, create an account). Select the correct shipping address so that we can send your package correctly. Pay now and you're done!

How can I see if a product is in stock?

Very easy. As long as you can add the product to your shopping cart, it is still available. As soon as that no longer works, the product is no longer in stock. You will also see the message "Product not available". Beware of rolling wallpaper and wall stickers that are available to order. They have a longer delivery time because we order them especially for you. You can recognize these products by the orange label in your shopping cart.

What if my product is not in stock?

Then you do not have to grieve immediately because there is a chance that the product will be back in stock. So feel free to leave your email address and you will be the first to receive an email when your item is back in stock. Our stock is replenished daily. Delivery time depends from brand to brand. Unfortunately we can never put an exact date on a new stock, but we do our very best.

Is there a minimum order value?

There is no minimum order value at The Little Zebra. So you can quickly and easily buy that one favorite product that you have had in mind for a long time. Keep in mind that you can enjoy free delivery to a collection point in Belgium from € 69 euros. Free home delivery in Belgium and the Netherlands from € 89.

How do I know if my order has been successful?

The first thing you will see after your order is our thank you page on your screen. We will then send you an email confirming your order. Didn't receive an email? Then it may have been lost in your spam box. So be sure to check your spam filter for your mailbox. If in doubt, please contact our customer service.

Can I still adjust my order afterwards?

Unfortunately that is not possible. Once we have received your order, no changes are possible in our logistics process. So check your order before you confirm it.

Other problems with ordering?

Our customer service is at your service. You can easily reach them during office hours via the contact form or on 084/48.03.00.

Discount code

How can I redeem my discount code?

Easy peasy, you simply have to enter the discount code when you are in your shopping cart. Just click on 'Okay' and your discount will be added to the shopping cart.

Can I use a discount code multiple times?

You can only use a discount code once unless it is stated otherwise on our website or discount coupon. Please note because with some discounts you must first have reached a minimum purchase amount.

Can the discount code be exchanged for money?

No, it is not possible to exchange your discount for money.

Gift voucher

Can I buy a Little Zebra gift voucher?

You certainly can! When you can't choose between all those nice things on our webshop, a gift voucher is ideal. This way, the lucky recipient can choose his or her presents.

Is it a digital or physical gift card?

Both. We will send you a PDF by e-mail so that you can send the gift voucher yourself by e-mail or print it to give it by hand.

For what amount can I buy a gift voucher?

You can determine that yourself. We have gift vouchers of 5 euros, 10 euros, 20 euros and 50 euros.

How long is my gift voucher valid?

Your gift voucher is valid for 1 year. So 365 days (or 366 days) time to get your favorite children's stuff at home.

How can I use my gift card?

When you have put all your desired items in the shopping cart, enter the code of your gift voucher at the check-out. Don't forget to click 'Okay' to add your code to the shopping cart.

Product range

Which home decoration can I order?

Decorating a children's room is great fun. In our webshop you can find everything to stylishly furnish the children's room, the playroom and actually the entire house from head to toe. From cool little furniture and handy storage baskets to soft bed linen and dreamy mosquito nets.

What materials are the home accessories made of?

We always choose the most durable materials for our accessories. Each manufacturer tries to innovate with each collection, not only in terms of design but also in terms of sustainability and the choice of materials (organic cotton, rPET, FSC wood…). All in trendy colors or with a nice print for an eco-chic room.

Are the stated dimensions always correct?

The stated dimensions are the ones we get from the manufacturer. Many of our products are handmade and therefore unique products, which means that the dimensions sometimes differ slightly (up to 5% is the norm).

What kind of toys can I order?

Because every child is different and unique, we have a wide range of original, creative and educational games for babies, toddlers, preschoolers and children. From rattles and teething toys for the little ones to board games and playhouses for the bigger kids. Hours of fun guaranteed!

Are the toys safe?

We only select the most sustainable toys from brands that are also effectively committed to a safe play world. For example, we first check whether the brands have the necessary labels and guarantees before we include the products in our range. We also ensure that each product is given the correct description so that you can check for which age the toy is suitable and recommended.

Do the colors on the product photos match the delivered products?

Yes, because green remains green and red remains red. Still, a photo you view on the screen can look a little different from the product itself. That depends, among other things, on your screen type and your screen settings. But even on the best screen, a photo looks a little different from, say, a printout or the product itself.

How do I find the right clothing size?

If you do not know the exact clothing size, we will give you a few tips:

  • from 92: 2 year
  • from 98: 3 year
  • from 104: 4 year
  • from 110: 5 year
  • from 116: 6 year
  • from 122: 7 year
  • from 128: 8 year
  • from 134: 9 year
  • from 140: 10 year
  • from 146: 11 year
  • from 152: 12 year

But yes, a girl is not a boy and an elephant is not a sparrow.

Which care products can I order?

We all love soft care products that makes us glow every day. At The Little Zebra we have everything for mommies to be, young mothers and of course for our little rascals. From organic creams and natural soaps to soft muslin cloths and comfy changing pads. A happy kid and a happy mom!

How do I choose the right care products?

You can't go wrong at De Kleine Zebra. We only select natural and gentle care products that even the most sensitive skin can enjoy. And to give you complete peace of mind, we say for each product which materials and ingredients they consist of. That way you are sure of the right product!

Are the care products safe?

Certainly, because our skin is our most important shield and especially in very young children the skin is still very sensitive. That is why we only have products in our range that consist of soft materials and ingredients. Moreover, we always opt for products that are produced in an ecological way, so that they are not only kind to the skin, but also to the environment!

I cannot find my question, what now?

Fortunately, you can still contact our customer service. You can reach them via the contact form on our website or via welcome@littlezebra.com.