Warning : to be able to carry on preparing and sending out our clients’ orders whilst respecting strict hygiene measures, our logistic teams are working in reduced shifts. For this reason, the handling of returned parcels has slowed down and we are facing a delay in verifying the items and refunding them.
We are hoping for an improvement in our internal organisation within 10 days, which will allow us to catch up our delay in the handling of the orders that are being returned to us. We are hoping for your kind understanding and solidarity in this period of adaptation, particularly complicated for our teams. Thank you so much for your support !