Right of withdrawal

Buyers have the right to withdraw from the contract within 14 days without penalty and without justification. The withdrawal period will expire 14 days from the day of delivery.

In the event the Buyer wishes to make recourse to this right, he/she is required to notify the company of his/her decision to withdraw from this contract by an unequivocal statement (e.g. in writing by mail or e-mail). The buyer may use the model withdrawal form (download here), but it is not obligatory. The right to withdraw does not apply to professional buyers.

In accordance with the Law of 30 December 2013, the Buyer may not exercise the right of withdrawal for the following goods:

  • made to measure goods, goods made to your specifications
  • goods that, by their nature, cannot be returned
  • perishable goods
  • newspapers, journals and magazines
  • audio or video recordings or computer software, if you have opened the packaging

The right of withdrawal is only valid if the items are returned within 10 days from the day on which the Buyer communicated his/her withdrawal from the contract to the company.

All returned goods must be returned unused, undamaged and in the original packaging accompanied by order number. If the sender of the returned items can not be identified, the return will be refused.

The Buyer is responsible for the direct cost of returning the goods. The Little Zebra will refund the returned goods within 14 days from the receipt of the returned goods, provided that all conditions as described above are complied with. The refund amount can will not exceed the actual amount paid by the Buyer. Used vouchers will be refunded and can be reused for a future purchase.